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Product Service Choose the section below that best applies to your situation. If you unsure of where to turn, give our main office a call at 207-774-5998.
Our Customer Service page answers a lot of questions that deal with existing orders, order status, shipments, billing questions, etc.
What you will find on this page:
Rental Equipment Service
If you require service on an item that you are renting from us, please contact our Rental Department (or by phone at 207-775-1671).
If you need assistance after our business hours (8-5, Monday through Friday), please call 207-829-2953.
Also refer to the Rentals page for more information.
Our Service Department
Our service team has a combined 65 years of service experience. The Service Department performs repairs and cleanings and conducts general and specialized maintenance on many brands of equipment.
Headlight is an authorized service center for:
Our staff of service technicians are well trained on a variety of equipment including projectors, screens, mixing boards, VCR and DVD players and recorders, microphones, amplifiers and much more for most of the major brands.
Whether or not we sold you your equipment, as long as it is a brand we service, we can help you.
Of course, if your equipment is still under warranty, you will need to contact the manufacturer to schedule repairs. The only exception to this is NEC and Eiki equipment. If you have either of these brands, we can do the warranty work on them.
Over the course of a year, we repair or refurbish 40-60 VCR and/or DVD players and recorders, 50-100 wireless microphone systems, more than 100 projectors, 300-500 overhead projectors, numerous mixing boards, amplifiers, tape recorders and switchers.
Many customers come to us for our refurbishing expertise, helping them to extend the life of their trusted equipment.
Getting Your Equipment to Us for Repair
You can drop off your equipment at our Service Shop at our main location (see Directions) during normal business hours (8-5, Monday through Friday).
Contact Vinny Palermo, our Service Manager, with questions about your equipment prior to bringing it to our shop. Email or call him direct at 207-774-5998.
For emergency repairs, you must call ahead before dropping off your equipment.
Shipping Equipment to Us
Before shipping your equipment to us, please call or email our Service Department.
When shipping packages to us:
Service Center 683 Forest Avenue Portland, Maine 04103
Freight Charges
You are responsible for all freight charges associated with your equipment. This includes freight charges to and from Headlight as well as any freight charges to and from the manufacturer's repair facilities. Freight charges will be applied to your invoice when we bill you or you pay with a credit card.
Requesting a Pickup
We can also pick up your equipment anywhere in Maine and southern New Hampshire. For other areas, please contact Vinny, as it may be cheaper for you to ship it.
We do charge for pickup and delivery, as well as labor onsite picking up or delivering your equipment.
Pickup and Delivery Charges:
A one-half hour labor charge will be applied to all pickups and deliveries. If time onsite is longer than one-half hour, you will be billed in 15-minute increments.
Our delivery labor rate is $65.00 per hour.
Repair Charges: Headlight Facilities
Repairs done in our shop (as opposed to onsite, see below), carry a one-half hour minimum labor charge, then billed in 15-minute increments.
Our in-shop labor rates are:
Onsite Repairs
We can come to your place of business to perform equipment repairs. Please note that, aside from a labor charge, travel to and from your business will be billed at $65.00 per hour, billed in 15-minute increments.
Our onsite labor rates (normal business hours):
Our onsite labor rates (outside normal business hours):
Work is considered outside normal business hours when it commences before 8am and after 5pm, Monday through Friday.
Warranty Information
If you have equipment that is still under warranty, and it is not an NEC or Eiki product, you must contact the manufacturer to schedule repairs.
If we have performed an installation job for you and the job is still under Headlight's warranty, please see our Support Page.
Equipment outside of warranty can be repaired and refurbished by our Service Department.
Please
Preventive Maintenance Agreements
If you have a Preventive Maintenance (PM) agreement with Headlight, your labor, parts, pickup and delivery charges will be lower than what is stated on this page. Please refer to that agreement for your rates.
If you would like to create a Preventive Maintenance agreement with us, please contact
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Maintenance is a key component to keeping equipment running smoothly.
