Video Conferencing Services

Our video conference center offers you state of the art technology. Situated in our Ashmont location, the conference room provides a comfortable, air conditioned setting.

For your convenience, we have coffee and bottled water available, phones and a fax/copier.

To enquire about our conference room, please contact Dave Madore, our Rentals Division, or you can call us at 207-775-1671.

To locate our Video Conference Room, see our Directions page.

If you would like to fill out our Video Conferencing Reservation form, you can find it in our Resource Center. Important: You must call our offices to reserve the block of time for your conference and to ensure that we have it available to you. We cannot accept this registration form if you haven't called us.

Also, for your security, please do not fax this form to us if you have provided your credit card information on it. Simply bring it with you when you show up for your conference. For customers who have an account with us, you may fax it to us at 207-874-7803.

If you would like to purchase a video conferencing unit, please see our Sales section for details on contacting our sales representatives.

ISDN or Internet (IP)

We're able to conference by either ISDN or Internet.

ISDN uses traditional phone lines to transmit video, voice and text. The quality of ISDN is like watching regular television.

Internet video conferencing does not quite have the smoothness of ISDN due to a variety of reasons, but in no way is it as choppy as it once was.

Though we provide a large enough pipeline to and from the Internet on our end, traffic on the Internet in general and the "Far Side's" bandwidth will determine the overall quality of the transmission.

In the worst case, there will be a slight delay, usually less than one second, in video or voice or both. If you find this happening, adjusting to this delay seems to be second nature.

As a result, we cannot guarantee the connection quality of an Internet call.

Terms of Use

Conference Time

The time booked will be the time charged. There is a one-hour minimum charge during normal business hours (8am - 5pm, Monday through Friday). There is a two-hour minimum charge during non-business hours, including weekends and holidays.

After the minimum charge, the room is billed in 15-minute increments.

Cancellations

Cancellations within 24 hours of a scheduled conference will be charged the full amount of the conference. Cancellations with more than 24 hours notice will only be charged the setup fee.

Videoconferencing Terminology

Here are some terms you may find useful.

Document Sharing

Most video conferencing units allow both parties (near and far end) to view and edit the same document during their video conference.

Far Side

This refers to the other party in a video conference. In other words, this is where you are not. The Far Side can be the calling or receiving party.

IP

IP stands for Internet Protocol, a computer networking protocol. Using video conferencing over the Internet uses IP standards. Compare ISDN.

ISDN

ISDN, Integrated Services Digital Network, is a digital network over traditional phone lines that allow video, voice and text to be transmitted. The quality is far superior to IP-based video conferencing.

Near Side

This refers to you, or where you are physically located. The Near Side can either be the calling or the receiving party.